We Have Been Listening

FREQUENTLY ASKED QUESTIONS
Is it possible to eliminate all inefficiencies?
Any inefficiency that can be identified can be eliminated. Wolfe Systems has never worked with a new client that has not had inefficiencies that can be eliminated. We can go very close to eliminating all inefficiencies and even closer towards eliminating downtime.
Can security be guaranteed?
Can the system be set up to ensure full and immediate data recovery when the system crashes, or there is a security breach – even one involving ransomware?
The short answer is – YES!
Can by internet speeds be improved without changing internet provider?
What are the benefits of technology integration?
Can we collapse all of our technology costs – including hardware, software and the Managed IT services into one monthly payment?
We are often not clear about what we are paying for with Managed IT services. Can this problem be overcome?
How structured does the approach to Managed IT need to be?
What level of transparency should we expect?
Absolute transparency. The optimal result is only ever achievable when the client has to hand all of the information and options; they need to make the optimum decisions. Proposals and monthly reports should provide all critical information in simple English. An IT audit can help.
Can the same consultancy help us as we grow?
How accountable should our Managed IT provider be?
Why do so many IT providers communicate poorly, if at all?
That is not at all clear, but what is clear is that every client should expect their IT provider to report regularly, meet with them regularly, call them regularly and communicate in plain English.