Take a more agile and flexible approach to leadership and adjust required skills and competencies to best support employees and customers from a distance.
With that in mind, how exactly can your organization transition to a hybrid workforce model and balance the requirements of both on-site employees and remote workers?
Wolfe Systems has a few tips:
1. Ensure Employees are Sufficiently Connected
Real-time communication and collaboration tools are a great way to make sure your on-site and off-site teams stay in constant communication with each other. Make sure access to NBN and broadband is available.
In reality, you need to invest in technology that gives your entire organization the feeling that they are working together – no matter where they are located.
2. Modified Performance Evaluations
For remote workers, companies need to measure success through outputs, not face time or hours at the desk. Setting productivity goals for each week or month, and use those to gauge success. Task apps can be a good way of tracking that!
Wolfe uses these apps regularly:
- Zulip for team collaboration and instant messaging.
- Zoom for video conference calls with team members and customers.
- Trello for project planning.
3. Use Multiple Forms of Communication
Chat apps and video conferences can help keep employees engaged with each other throughout the day, and often provide a way to communicate questions or concerns more rapidly than email.
Choose tools you’ll use based on five key capabilities needed for remote workshops:
1. Communicate in real time
2. Share content
3. Stay organised
4. Think visually
5. Communicate asynchronously
||See everyone’s smile and hear everyone’s
voice when you meet.
Alternative: Skype, Microsoft teams
||Establish the location where videos, PDFs,
and other necessary files are stored.
|Recommended: One Drive
Alternative: Dropbox, Google Drive
||Track resources, events, and assignments
to keep the team aligned.
||Collaborate, brainstorm, share artifacts
and interact like you’re in the same room.
Alternative: One note
||Create a community before you meet and
stay connected between sessions.
Alternative: SMS, Microsoft Teams, Slack, Workplace Chat
4. Establish Efficient Remote Technical Support
The IT staff should be able to access and view employee hardware and applications when there is a problem. This will minimize downtime and employee frustration. Cloud services can also help employees more quickly access needed business applications
An IT technicians keen eye on your business continuity can uncover critical issues in the customer experience as well as ideas to improve the customer’s journey. A remote monitoring and management tool can help give you the peace of mind about technology so you can focus on other aspects of your businesses
5. Embrace Using Digital Documents
The days of creating multiple hard copies and distributing them throughout an organization are over. By digitizing documents using enterprise-grade imaging equipment and document management software (and doing so as soon as they are created or received), companies can save time and reduce errors associated with having multiple copies of the same information.
6. Focus on cybersecurity best practices
A hybrid workforce means you’ll have more access points to your company’s network. Your on-site employees will be sending documents to remote workers, and those remote workers will be accessing files from public WiFi connections. This increases the likelihood that a cybercriminal can gain access to your data.
You can prevent this by ensuring you follow some simple cybersecurity best practices to protect your business. This includes creating a disaster recovery and data loss plan, encouraging remote workers to use VPNs, upgrading your antivirus software and enabling multi-factor authentication.
Cloud resources and real-time communication technology can help streamline support while also maintaining a connection with the office. Digital document management can further boost productivity by ensuring that these remote employees have all of the information they need to do their jobs, while also avoiding the cost and complexity of managing physical documents.
Remote work and telecommuting can be a hurdle for some businesses. But with these tips, your business can keep employees engaged, connected, and supported, ensuring you are meeting your workers’ need for flexibility while also improving productivity.
Are you interested in learning more about managing a hybrid workforce and how a robus contingent workforce management program will drive your business into the future? Contact WOLFE SYSTEMS today!
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