New tools boost automation, self-optimization of IT operational services

In the wake of the pandemic, IT support will increasingly rely on technologies such as predictive analytics, AI, and machine learning to automate service delivery, enhance the customer experience, and increase the efficiency of IT operations.

[Editor’s note: This podcast was originally published on June 8, 2020.]

The pandemic has ushered in a new era of digital transformation, impacting every facet of how businesses and IT operate. And with that comes rapid change, greater complexity, and new budget constraints, meaning IT operational services must be smarter and more efficient than ever.

As Gerry Nolan, director of portfolio product management, operational service portfolio, at HPE Pointnext Services, points out, IT must now provide support and other services across solutions and channels―wherever customers are and however they want to interact. To do that, IT organizations require modern tools and approaches to providing services, including AI and machine learning technologies that enable greater automation with self-managing, self-healing, and self-optimization capabilities.

Join this Voice of Innovation podcast with Nolan, Ronaldo Pinto, director of portfolio product management, operational service portfolio, at HPE Pointnext Services, and host Dana Gardner of Interarbor Solutions for a look at the future of IT operational services. Learn why seamless service delivery is a must in today’s business environment and how predictive technologies can help boost the performance and efficiency of IT operations to meet the demands of a changed world.




“We are seeing customers needing more help than ever while they try and maintain their businesses. At the same time, they need to plan and evolve for the medium to long term. They need solutions both for today … but also to accelerate transformation efforts to move to a digitally enabled customer experience.”


The pace of innovation in this business is unprecedented, both in terms of tools and technologies available to operate your environment as well as time to market of the digital applications that are the revenue generators for our customers.

IT operational services: Lessons for leaders

  • The pandemic has quickly pushed IT services and support into a new era.
  • To deliver services in an increasingly distributed and low-touch environment, companies look to new predictive tools and technologies, including AI and machine learning.
  • IT operational services as an experience must be all-inclusive across solutions and support approaches, meeting customers wherever they are and however they want to interact.

Excerpts from the podcast can be found in the original article by Dana Gardener via HPE (This article/content was written by the individual writer identified and does not necessarily reflect the view of Hewlett Packard Enterprise Company.)

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